Refund policy
Returns & Exchanges
At Natural Dog, we want you and your dog to be happy with your purchase. That’s why we offer a 90 Day Happiness Guarantee.
If you’re not happy with your Natural Dog product, you can return it within 90 days of purchase for a full refund, excluding shipping costs, provided the product has not been excessively used.
We’re confident you’ll love our natural products, but if something isn’t right, we’ll do our best to make it right.
Refunds
- Full refunds are available within 90 days from the date of purchase.
- Products must be returned in the same condition in which you received them and must not have been excessively used.
- You’ll need your order number or proof of purchase, such as your order confirmation email.
- Once we receive and inspect your return, we’ll let you know whether your refund has been approved.
- If approved, your refund will be processed to your original payment method within 4 business days.
- Please note that your bank or credit card provider may take additional time to process the refund and make the funds available to you.
Exchanges
We’re happy to offer free exchanges.
Simply return the product you’d like to exchange at your own cost, and we’ll send your preferred replacement product. We’ll cover the shipping cost of sending the replacement to you. If there is a difference in product price, you’ll simply pay the difference.
To request a return or exchange, please contact us at care@naturaldog.com.au and our team will be happy to help.
Damaged or Incorrect Orders
We take great care when preparing and packing your order. If your order arrives damaged, or you receive the wrong product, please contact us as soon as possible.
We may ask you to provide photos or other details so we can assess the issue and arrange an appropriate solution.
Exceptions / Non-Returnable Items
Unfortunately, we cannot accept returns for:
- Sale items
- Gift cards
If you have any questions about our returns or exchanges, please contact us at care@naturaldog.com.au.